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iPad / iPhone PC does not recognize iPhone - that helps!


There are a multitude of reasons why your computer can no longer recognize your iPhone. We have listed a few tips that could solve the problem.

If these don't help, you'll find instructions below in the article for diagnosing iTunes and reinstalling the driver.

Use one Mac? Then the instructions "iTunes does not recognize iPhone - what to do?" help.

Basic problems + solutions

Note: Remember to unlock your iPhone. It can only be recognized by the computer without a screen lock.


➤ Sometimes a restart can help if there are problems with technical devices. Do this on both your computer and your iPhone and try to connect the devices again.


Update necessary:

➤ Your iPhone or iTunes is not up to date? Update both! Perhaps this is why your computer cannot recognize your iPhone. A driver is required for detection, which is installed when iTunes is installed. It may be that this is out of date and needs to be updated via an iTunes update.

Defective USB port:


➤ Perhaps a USB port on your computer is defective or not responding. Try a different USB port on your PC. Make sure that the connection is directly on your device and not through an external hub.

Defective USB cable:

➤ The error can also be present here. Try connecting the iPhone with a different USB cable. It is best to use an original Apple cable for this.

Run diagnostics on iTunes


iTunes has a function that allows the program to look after itself Sources of error seeks. So even after connection problems with the iPhone. The diagnosis may already correct the malfunctions or it will become a Link to Apple support information provided. How to find this feature:

Follow our step-by-step instructions or take a look at the quick start guide.

Reinstall driver


If none of the previously mentioned tips help you, there is still the option of reinstalling the iTunes driver, which is responsible for recognizing the iPhone. This is automatically installed when iTunes is installed and can be found in the Device manager managed manually. Follow our step-by-step instructions or take a look at the quick start guide.

Note: Connect your iPhone to your computer during the entire process.

Quick Start Guide: Run Diagnostics on iTunes

  1. Open iTunes and click on "?" > "Start diagnosis ...".
  2. Sit down two hooks at "Device connection test" and "Device synchronization test"and click"Further".
  3. Close your iPhone and click on "Further".
  4. If your iPhone was not recognized, click the Help button. You become the Apple support forwarded.
  5. Click on "Further"to complete the diagnosis.
  6. It will give you one Final report displayed. If this indicates that the "Apple Mobile Device Driver"was not found, follow the instructions" Reinstall the driver ".

Quick guide: Reinstall the driver

  1. In the lower left, type in Windows search of the pc "Device manager"and click on the result.
  2. Click on the arrow to the left "USB controller".
  3. In the submenu the "Apple Mobil Device USB Driver"should be listed. If not, go to step 6.
  4. Click the right mouse button on "Apple Mobil Device USB Driver". First try"Update driver". If your iPhone is still not recognized, click"Uninstall device".
  5. Check the box next to "Delete the driver software for this device"and click"Uninstall".
  6. Right click on "USB controller"and choose"Search for hardware changes" out.
  7. The newly installed driver appears again under "USB controller"and your iPhone should be recognized again.